Returns
RETURNS POLICY
We hope you are completely satisfied with your NAIA purchase. However, if you do wish to return an item for any reason you may do so up to:
- 14 days from the date of delivery for a refund (Mainland UK & Northern Ireland)
- 21 days from the date of delivery for a refund (Outside of UK mainland, including Channel Islands / Isle of Man / Scottish Highlands & Islands / Scilly Isles)
If you return items outside of our returns period, you will no longer be eligible for a refund.
The item(s) must be returned in its original condition and packaging, with all labels and hygiene strips intact. In the interest of hygiene, we request you wear underwear when trying your items on. Please be mindful of lighter coloured garments when trying on. We cannot issue refunds for stock that is soiled or marked in any way.
We cannot accept returns that do not meet the above requirements.
It is imperative for all returns that the customer obtains proof of postage with a tracking number. We are not liable for goods not returned to us.
Refunds will be issued to the original payment method used at checkout and we are unable to transfer funds to any alternative accounts or payment methods. Please allow up to 15 business days for your refund to be credited back to your original payment method.
Mainland UK & Northern Ireland
- All refunds carry a postage charge
- £5.00 – Royal Mail tracked return postage
- Swimwear returns also carry a hygiene re-processing fee of £2.50 (Total returns cost of swimwear £7.50)
To access the UK returns portal please click this link.
Outside of UK Mainland
Please contact contact@naiabeach.com
Invoice instructions: Clearly write "BRITISH RETURN GOODS" on the back of your parcel and shipping invoice alongside each item in the parcel and state zero value.
If this information is not included, customs and duty charges may be applied and deducted from your refund.
Returns Address
Bamboo Fulfilment
Naia
Unit 18 Brook Mill
Station Road
Wrea Green
Preston
PR4 2PH
EXCHANGES
If a new size or colour is required, please go ahead and place a new order whilst we process the refund.
FAULTY GARMENTS
If you believe your item(s) are faulty please email contact@naiabeach.com