Returns
We aim for you to be completely satisfied with your purchase, however if you do wish to return an item for any reason, then we will issue a refund, using your original payment method, for returned items. We offer a 21 day returns period for all items purchased from naiabeach.com. We calculate this from the date the order was dispatched.
Your UK statutory rights are not affected by our returns policy.
We simply ask that you adhere to the following policies:
Making a return from the UK:
Returns are free, please contact our customer services team using the details on the slip (included in your parcel when your goods are received) or by using the email detailed below. Customer services will send or email you a pre-paid returns label depending on your preference.
The following are excluded from our free returns policy due to substantial cost increases to a UK issued returns label: Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands & Islands and Scilly Isles . We apologise in advance and we will continue to monitor these destinations.
Contact us at returns@bamboo-support.co.uk, we will reply to your email with a returns label. Please email to discuss exchanges.
Returns should be sent to:
Bamboo Fullfilment
Unit16A
Brook Mill
Wrea Green
Preston PR4 2PH
United Kingdom
Please retain a proof of postage / tracking with a reference as we will be unable to issue a refund on goods that don’t arrive.
Please enclose a copy of your completed order number, and your telephone number and place it in the package, including your name, and email.
Making a return from any other country:
If you are returning an order from outside of the UK, it is the customers responsibility to cover the costs for this unless the return is a result of our error.
Please email returns@bamboo-support.co.uk and confirm the pieces you wish to return.
Please ensure you select a tracked and insured service as we will be unable to refund on goods that do not arrive.
LATE RETURNS
Any returns received outside of the 28 day time frame may be accepted at the discretion of our Customer Service team.
RETURN CONDITIONS
The item(s) should be returned to us in its original condition & packaging, with all labels intact. Please note any items returned which do not adhere to these conditions will be deemed as faulty.
SWIMWEAR
All swimwear must be returned unworn, with its NAIA zip lock swim bag, with its hygiene strip intact to guarantee a full refund.
In the interest of hygiene, we request you wear underwear when trying on your swimwear.
BEACHWEAR
All beachwear must be returned in its original condition, unworn with its labels attached.
We may refuse to refund or exchange your purchase if we receive damaged goods. We will, however, return the damaged goods to you.
Please make sure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.
EXCHANGES
If a new size or colour is required, please go ahead and place a new order whilst we process the refund for your original order.
REFUNDS
A refund will be issued in the same form of payment that you originally used.
We aim to refund your order as soon as possible once it has been processed.
Please allow up to 15 days for refunds, depending on your provider for the refunded amount to be visible in your account.
Any taxes or duties associated with your return will be at your cost
FAULTY ITEMS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty
If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.
For our full terms and conditions please click here.
